Privacy Policy

Welcome to Fuse Stack ("we," "us," "our," or "Company"). Fuse Stack provides customer relationship management (CRM) software and business automation tools specifically designed for auto detailing professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

Account Registration Information:

• Full name and business name
• Email address and phone number
• Business address and billing information
• Payment information (processed securely through our payment processor)
• Business type and industry information
• Tax identification numbers (if applicable)

Profile and Business Information:

• Company logo and branding materials
• Employee and team member information
• Customer and client data you input into the platform
• Business hours and service offerings
• Pricing and service packages

Communications Data:

• Customer communications (calls, texts, emails) processed through our platform
• Support tickets and customer service interactions
• Feedback, surveys, and testimonials
• Any correspondence you send to us

2.2 Information Collected Automatically

Usage Information:

• Pages viewed, features used, and time spent on platform
• Click patterns and navigation paths
• Search queries within the platform
• Feature adoption and engagement metrics
• Performance data and error reports

Call and SMS Data:

• Phone numbers (caller and recipient)
• Call duration, time, and date
• Call recordings (when enabled and disclosed)
• SMS/MMS message content and metadata
• Delivery status and engagement metrics

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery and Operation

• Provide, maintain, and improve our CRM platform
• Process transactions and send billing notices
• Enable communication features (AI phone agents, SMS, email)
• Store and manage your customer data
• Generate reports and analytics for your business
• Provide customer support and respond to inquiries

4. A2P MESSAGING COMPLIANCE AND REQUIREMENTS

4.1 Campaign Registration

When you use our SMS and voice calling features, you are responsible for independently registering your messaging campaigns with telecommunications carriers to ensure compliance with A2P regulations.

This includes:

• Verifying your business identity and use case
• Registering your phone numbers with The Campaign Registry (TCR)
• Submitting campaign descriptions and sample messages
• Maintaining carrier-approved messaging practices
• Completing all required A2P compliance documentation independently

4.2 Message Content Monitoring

To maintain A2P compliance and prevent abuse, we reserve the right to:

• Monitor message content for prohibited content
• Review messaging patterns and volume
• Suspend messaging capabilities for policy violations
• Report abuse to carriers and regulatory authorities
• Implement rate limits and sending restrictions

4.3 Prohibited Messaging Practices

• Spam or unsolicited messages to individuals who have not opted in
• Phishing, fraud, or deceptive practices
• High-risk financial services (payday loans, debt collection, cryptocurrency)
• Cannabis, marijuana, CBD products (where prohibited)
• Adult content or services
• Illegal products or services
• Messages that violate TCPA, CAN-SPAM, or CTIA guidelines

4.4 Opt-Out and Consent Requirements

• You must obtain explicit consent before sending marketing messages
• You must honor opt-out requests immediately
• You must include opt-out instructions in promotional messages
• We automatically process STOP, UNSUBSCRIBE, and similar keywords
• You are responsible for maintaining your own do-not-contact lists

5. DATA STORAGE AND SECURITY

5.1 Data Storage

Your data is stored on secure servers in the United States with redundant backups and disaster recovery capabilities.

5.2 Security Measures

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA) options
• Regular security audits and penetration testing
• Employee access controls and security training
• Intrusion detection and prevention systems

5.3 Data Retention

We retain your information for as long as your account is active or as needed to provide you Services.

Specific Retention Periods:

• Account data: Retained while account is active, plus 90 days after cancellation
• Call recordings: Retained for 2 years or as configured by you
• SMS/Email communications: Retained for 7 years for compliance purposes
• Payment records: Retained for 7 years for tax and accounting purposes
• Support tickets: Retained for 3 years
• Analytics data: Retained for 2 years in aggregated form

6. HOW WE SHARE YOUR INFORMATION

6.1 Service Providers and Partners

We share information with third-party service providers who perform services on our behalf:

• Telecommunications Carriers: AT&T, Verizon, T-Mobile, and other carriers for voice and SMS delivery
• Payment Processors: Stripe and other payment gateways for secure payment processing
• Cloud Storage Providers: For data backup and storage
• Analytics Providers: For usage analytics and platform improvements

6.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other policies
• Protect the rights, property, or safety of Fuse Stack, our users, or others
• Prevent fraud, security threats, or illegal activity

7. YOUR RIGHTS AND CHOICES

7.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Download your customer data and business information

7.2 Correction and Updates

You can update your account information at any time through your account settings. If you need assistance, contact our support team at [email protected].

7.3 Deletion

You may request deletion of your personal information by:

• Canceling your account through account settings
• Contacting our support team at [email protected]

Please note that we may retain certain information as required by law or for legitimate business purposes. Deletion requests may take up to 90 days to process completely.

7.4 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in account settings
• Contacting [email protected]

9. STATE-SPECIFIC PRIVACY RIGHTS

9.1 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.2 Virginia, Colorado, Connecticut, and Utah Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have similar rights to access, correct, delete, and obtain a copy of their personal information.

9.3 European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) including rights to access, rectify, erase, restrict processing, object to processing, data portability, and to lodge complaints with supervisory authorities.

17. CONTACT US

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Acknowledgment: By using Fuse Stack, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.